2020 Ethics and Compliance Hotline Benchmark Report  

For more than 20 years, ComplianceLine has provided hotline and sanction-screening services in 50,000 locations to more than 6 million employees in 42 countries through our highly trained, caring and compliance-minded professionals. We have helped E&C leaders investigate more than 8.5 million reports, offering employees the industry’s leading-edge tools to report unethical or illegal behavior free from retaliation. ComplianceLine currently serves 650+ companies and more than 4.9 million employees.

Key Findings

Hotline is the top reporting channel and on the rise... up from 58% two years ago to 63%.

Case closure rate averaged 23 days with 80% of cases closed under 30 days.

62% of all reports were substantiated indicating proper initial issue intake.

The ComplianceLine benchmarking report is rich in data and contains benchmark metrics and key lessons learned across our deep portfolio of clients over the past three years.

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Benchmarks In the Report

Average # of Reports per 100 Employees

Issue Sequence (Original vs. Follow-ups) 

Reporting Channels

Issue Severity Levels 

Issue Categories 

Issue Days Open 

Substantiated vs. Unsubstantiated 

Issue Anonymity 

Reporter Type 

Reporter Awareness 

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ComplianceLine Benchmark Data

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For more than 20 years, ComplianceLine has provided hotline and sanction-screening services in 50,000 locations to more than 6 million employees in 42 countries through our highly trained, caring and compliance-minded professionals. We have helped E&C leaders investigate more than 8.5 million reports, offering employees the industry’s leading-edge tools to report unethical or illegal behavior free from retaliation. ComplianceLine currently serves 650+ companies and more than 4.9 million employees.

ComplianceLine Benchmark Data

2020 Ethics and Compliance Hotline Benchmark Report

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2020 Ethics and Compliance Hotline Benchmark Report